We operate 24/7, ensuring continuous availability for surgical planning and support. Our team is always ready to assist you, regardless of time zones or urgent requirements.

Enterprise and Premium plans receive real-time support, while Beginner plans get responses within 24 hours. Our support services include phone assistance, email support, and live chat within each case file on the platform. Additionally, we provide a collaborative extended reality space for each surgical planning session.

All subscription plans grant full access to the b-onic® Traceability Platform, allowing users to track, monitor, and manage medical devices from prescription to surgical delivery and post-operative evaluations. The platform ensures seamless clinical workflow integration, automated compliance tracking, and real-time data access. It also enables secure file transfers, including medical images, validation documents, 3D printable files, and XR-ready surgical planning applications, ensuring precision and adherence to medical standards.

XR scenes with biomodels or virtual planning are delivered in less than 24 hours after validation. Full surgical planning is completed within a maximum of 72 hours from the kickoff meeting. An urgent service option is available for cases requiring delivery in under 24 hours.

Yes, we have specialists in all medical fields, including pathology-specific segmentations, who can generate a recommended surgical plan and validate it accordingly. We can tailor an offer to suit your specific workflow and time requirements. This service is available at an additional cost. Contact us to discuss your specific needs, and we will customize the best offer for you.

You can upgrade at any time to a higher plan. Simply contact our support team, and we will be delighted to provide you with an offer you won’t be able to refuse.

No, single-request plans are designed for one-time use only and are not eligible for upgrades to higher subscription tiers.

Yes, we adhere to the highest industry standards, including ISO 13485 for quality management and MDR regulations. Our robust quality management system ensures that all medical devices and surgical plans meet the strictest compliance requirements, guaranteeing safety, precision, and reliability.

Yes, all our surgical plans are validated by our radiodiagnosis specialists to ensure the highest quality and accuracy. Additionally, we operate under a robust infrastructure that guarantees compliance with our ISO 13485 quality management system and MDR regulations.

Completion of the subscription term is essential as we scale our infrastructure to provide an optimal service. However, in the event of non-compliance on our part, we will assess the situation and may offer suitable resolutions accordingly.

All subscription plans grant full access to the b-onic® Traceability Platform, allowing users to track, monitor, and manage medical devices from prescription to surgical delivery and post-operative evaluations. The platform ensures seamless clinical workflow integration, automated compliance tracking, and real-time data access. It also enables secure file transfers, including medical images, validation documents, 3D printable files, and XR-ready surgical planning applications, ensuring precision and adherence to medical standards.

You can upgrade at any time to a higher plan. Simply contact our support team, and we will be delighted to provide you with an offer you won’t be able to refuse.

No, single-request plans are designed for one-time use only and are not eligible for upgrades to higher subscription tiers.

XR scenes with biomodels or virtual planning are delivered in less than 24 hours after validation. Full surgical planning is completed within a maximum of 72 hours from the kickoff meeting. An urgent service option is available for cases requiring delivery in under 24 hours.

Enterprise and Premium plans receive real-time support, while Beginner plans get responses within 24 hours. Our support services include phone assistance, email support, and live chat within each case file on the platform. Additionally, we provide a collaborative extended reality space for each surgical planning session.

Yes, all our surgical plans are validated by our radiodiagnosis specialists to ensure the highest quality and accuracy. Additionally, we operate under a robust infrastructure that guarantees compliance with our ISO 13485 quality management system and MDR regulations.

Yes, we have specialists in all medical fields, including pathology-specific segmentations, who can generate a recommended surgical plan and validate it accordingly. We can tailor an offer to suit your specific workflow and time requirements. This service ensures expert review and precision in the planning process. This service is available at an additional cost. Contact us to discuss your specific needs, and we will customize the best offer for you.

Completion of the subscription term is essential as we scale our infrastructure to provide an optimal service. However, in the event of non-compliance on our part, we will assess the situation and may offer suitable resolutions accordingly.

We operate 24/7, ensuring continuous availability for surgical planning and support. Our team is always ready to assist you, regardless of time zones or urgent requirements.

Yes, we adhere to the highest industry standards, including ISO 13485 for quality management and MDR regulations. Our robust quality management system ensures that all medical devices and surgical plans meet the strictest compliance requirements, guaranteeing safety, precision, and reliability.